support

A support subscription gives you access to our enterprise support channel and is a good complement to the supplier's product support.

 

 

Support Contract

Support Level

Bronze

Silver

Gold

Platin

Supported
software products

GroundWork Monitor Enterprise, Elastic Stack, NeDi

Support Time (Central European Time Zone)

Service request
availability time

Mo-Fr
09.00 - 16.00

(without national Holidays)

Mo-Fr
08.00 - 17.00
(owithout national Holidays)

Mo-Fr
07.00 - 18.00
(without national Holidays)

Mo-Fr
06.00-19.00
(without national Holidays)

Response time

40h

8h

4h

2h

Support Channel / Number Contacts

Ticketing System

Yes

Yes

Yes

Yes

Max. Support Contacts

1

2

4

6

Annual price
for the support contract

CHF 900

CHF 2'700

CHF 4'200

CHF 6'300

 

Support Hours for the Support Contract

Professional
Support Package

8 Support hours
Smallest  billable unit = 15min

Price on request

 

Prices are net prices excl. VAT
Support hours do not expire, but require a valid support contract (Bronze, Silver, Gold, Platinum).