Support

A support subscription gives you access to our enterprise support channel and is a good complement to the supplier's product support.

 

 

Silver

Gold

Platinum

Support Time (Central European Time Zone)

Service request
availability time

Mo-Fr
08.00 - 16.00
(without national Holidays)

Mo-Fr
07.00 - 17.00
(without national Holidays)

Mo-Fr
06.00-19.00
(without national Holidays)

Response time

3h

2h

1h

Intervention time

6h

4h

2h

Support Channel

Email

x

x

x

Ticket system

x

x

x

Phone

x

x

x

Remote access

x

x

x

Support Service

Number of yearly
service request

10

15

20

Supported solutions

Software products

GroundWork Monitor Enterprise
Elastic Stack

Package price

Price for
one year support

CHF 7,500

CHF 9,750

CHF 15,000

Prices are net prices excl. VAT, and per year.