Service Level Management
Service Level Agreement
A development of RealStuff Informatik for GroundWork Monitor Enterprise
With this function, SLAs can be mapped and calculated.
A contract consists of ->
A SLA contains ->
The event processing enables events to be classified and described, as well as missing events to be recorded later.
Event Classification -> Ignore, Info, Full, Partial, Scheduled, Unscheduled.
Event Documantation -> Reason, Solution and Impact.
Event capture -> start and end time, status, text message, classification, reason, solution, impact and for which SLAs this event should apply.
A development of RealStuff Informatik for GroundWork Monitor Enterprise.
Any number of dashboards for SLA-relevant and / or status views can be created with this function.
SLA elements are -> Tacho, Pie chart, Timetable, Log list, Downtime bar, Report table and Timeline.
Status element is -> status (host, hostgroup, service, servicegroup, customgroup), service list with filter function.
Graphic element are -> text, box and image
The Publish Status feature allows the status of services to be published externally.
Export formats are -> JSON, HTML, JS
Export methods are -> SSH, FTP, Local