RealStuff Informatik offers monitoring services in the areas of infrastructure, service, application and visual monitoring for more than 20 years. The solutions we sell also allow the monitoring of business services and reporting against an agreed Service Level Agreement (SLA). You receive both freely definable historical reports and a real-time dashboard, which provides a view of the current service availability.
Our services are product-neutral concept studies and consulting as well as conceptual work, implementation, configuration, development, operation and training of the solutions and supported technologies we offer.
Infrastructre, Service & Application Monitoring
Visual Monitoring is a monitoring method that simulates the work of an employee or customer. The work processes are recorded by means of print screens and then a robot plays this back automatically at regular intervals. A great advantage of this type of monitoring is that not only web applications can be monitored, but also all desktop-based applications such as Citrix solutions can be checked for performance and availability. The robot measurement probes can be placed as close as possible and useful in the user's environment. Several probes summarize the results to a business service and provide information about whether the application is running and only problems in a certain user segment exist. Visual Monitoring is suitable for creating SLAs from the user's perspective and as a supplement to existing monitoring or for applications that are operated in the cloud. More...
Service Level Management
The service level management components we have developed for GroundWork Enterprise provide an integrated solution. Keep track of your service delivery at all times. With Business Service Management (BSM), you can build your business service tree, with Service Level Agreement (SLA) you can define the key points of the services, with the Business Dashboard you get a real-time view of the current service level and status, and with the reporting unit you can create customer reports. More...
For the successful implementation of our solutions we rely on the following products.
In addition to the supplier's product support, you also need support for the monitoring environment you have implemented. We can offer you the right support subscription with support in the right time zone. More...
Below are a few reference customers who rely on our services and monitoring solutions.